At Venus Energy, we are always striving to increase our transparency when it comes to the policies for our work, products, and customer relations. As a member of the Clean Energy Council and approved solar retailer, ARC, we are committed to raising the business with us.
Don’t hesitate to contact us should you want more information on our policies, terms, or conditions.
- Venus Energy respects your privacy when using our website. Read more below:
We take our customer complaints seriously. Contact us if you have any issues with our service, workmanship, or products.
LINKS TO OTHER WEBSITES
Venusenergy.com.au may from time to time provide on its website, links to other websites, advertisements, and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, approval, or arrangement between Venusenergy.com.au and the owners of those websites. Venusenergy.com.au takes no responsibility for any of the content found on the linked websites.
Venus Energy’s website may contain information or advertisements (Google Analytics) provided by third parties for which venusenergy.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice we don’t take any responsibility for any advice received in this regard.
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. Venus Energy’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
We don’t and will not sell or deal with personal or customer information. We may however use in a general sense without any reference to your name, or your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
DISCLOSURE OF INFORMATION
Venus Energy may be required, in certain circumstances, to disclose information in good faith and where Venusenergy.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.
COPYRIGHT, TRADEMARK, AND RESTRICTIONS OF USE
This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information, or materials on the website
Privacy Act 1988 (Cth)
Customer Personal Information
- Venus Energy collects personal information such as contact details, bank account details, insurance details, and credit card details and holds such information for seven (7) years. The purpose of the collection of personal information is only for internal use.
- it has been informed by Venus Energy that personal information about them may be disclosed to or acquired from or to a credit reporting agency.
Authority and Responsibility
This procedure is issued under the authority of the Director of Venus Energy – Matthew Wildy
“Wildy Air Conditioning and Electrical Pty Ltd (ACN 601 256 866) trading under the name “Venus Energy” (ABN 57 229 090 982