Venus Energy Privacy Policy

Venus Energy is committed to respecting your privacy and protecting your personal information at all times. This Privacy Policy governs the manner in which Venus Energy will handle (collect, use, maintain, and disclose) personal information in accordance with the National Privacy Principles under the Australian Privacy Act 1988 (Privacy law).

This privacy policy applies to the Venus Energy website and to all products and services offered by Venus Energy.

What Kind of Personal Information May Be Collected?

Venus Energy may collect personal information in a variety of ways, including, but not limited to, when you visit the website, register on the website, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features, or resources Venus Energy makes available. Personal information that may be collected includes your name, date of birth, contact details such as your mobile, telephone, or email address, identification information, and financial information including credit history and details about your financial situation when applying for finance for Venus Energy products. Venus Energy will only collect personal information from you if you voluntarily submit such information to us. You can always refuse to supply personal information.

Venus Energy may also collect non-personal information about you whenever you interact with the Venus Energy website. Non-personal information may include your browser name, your type of computer, and technical information about your means of connection to the Venus Energy website, such as your operating system and your internet service provider and other similar information.

The Venus Energy website may use “cookies” to enhance your experience. Your web browser places cookies on its hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Venus Energy website may not function properly.

How Your Personal Information May Be Used

Venus Energy may use your personal information for the following purposes:

  • To communicate with you about your account with Venus Energy
  • To process, investigate, and respond to a complaint if one is made
  • To send emails/newsletters
  • To respond to your inquiries, questions, and/or other requests and provide any information or documents requested by you
  • To update Venus Energy’s records and keep your contact details up to date
  • To improve the Venus Energy website – Venus Energy may use any feedback you provide to improve Venus Energy’s products and services
  • To comply with Venus Energy’s legal and regulatory obligations

Disclosing Your Personal Information

Venus Energy does not sell, trade, or rent your personal information to others. Venus Energy may use third-party service providers to help Venus Energy operate its business and the website or administer activities on Venus Energy’s behalf, such as sending out newsletters or surveys. Venus Energy will only disclose your personal information to these third-party service providers to the extent necessary for them to provide their services to Venus Energy.

Accessing Your Information

You can access your information by making a written request to Venus Energy. Venus Energy will endeavour to provide you with the information you have requested, unless providing such access would infringe another person’s privacy. If at any time you want to know what personal information Venus Energy holds about you, please contact Venus Energy at any time.

If you wish to have your personal information deleted, please contact Venus Energy and Venus Energy will take reasonable steps to delete it unless Venus Energy needs to keep it for legal, auditing, or internal risk management reasons.

Changes to This Privacy Policy

Venus Energy reserves the right to update or modify this Privacy Policy at any time. Venus Energy will provide you with notice of any changes to this Privacy Policy.

Contact Us

If you have any further queries relating to Venus Energy’s privacy policy, or you have a problem or complaint, please contact Venus Energy, addressing your question or concern.

Note: You may want to consider adding specific contact details for Venus Energy at the end of the policy.